Standout
Bupa: Winner
O: 8; L: 9; I: 8; Total: 25
The legal team at the private healthcare group has created a “legal academy”, providing training and tool kits for each business unit so that more of them can advise across more areas. In a push to improve customer experience, the team developed a platform that searches all UK feedback to help identify potential improvements to processes. The team has separately developed a way to link up with external counsel’s billing systems, in order to review and manage these costs.
Santander and Konexo
O: 7; L: 9; I: 8; Total: 24
In the past year, the legal operations team at the bank has led an overhaul of the legal department in collaboration with consultancy Konexo. Separate legal teams have now been centralised under one general counsel. The overhaul has led to an expansion of the team, bringing e-discovery operations in-house and plans for further adoption of technology.
Highly commended
Carrefour Spain
O: 7; L: 8 I: 8; Total: 23
The legal team at the Spanish subsidiary of the French supermarket chain has identified technologies to simplify processes for document generation and for collaboration. As a result, the team has improved its working practices, standardised processes, and resolved matters for the business faster.
Chanel
O: 8; L: 8; I: 7; Total: 23
The French luxury group’s legal team is deploying new technologies and implementing process improvements. These include a new system to manage contracts and ongoing legal matters better, and the appointment of “stewards” whose job is to use the legal data to develop insights and improve the team’s decisions.
Diageo
O: 7; L: 9; I: 7; Total: 23
The legal department restructured last year into five divisions based on the international drinks company’s strategic priorities. One, “brands, innovation and commerce”, brings together legal expertise across intellectual property, marketing, digital, commercial and data privacy to assist the business in responding more speedily to challenges.
HSBC
O: 7; L: 8; I: 7; Total: 22
The digital business solutions part of the bank’s legal team, comprising about 45 lawyers and other ancillary professionals, has adopted a new structure that allows the team to create dedicated groups to work on specific goals. An example was a group set up to handle to the rapid purchase of the UK arm of distressed Silicon Valley Bank of the US earlier this year.
Revolut
O: 7; L: 7: I: 7; Total: 21
The fast-growing fintech’s legal operations team is using internal data to measure and improve efficiency across the team and in legal spending. Measures such as overdue service level agreements, stakeholder satisfaction and external legal spend have been introduced to improve performance as the private fintech addresses cultural, operational and regulatory challenges in its move from start-up to licensed bank.
Commended
CLS
O: 6; L: 7; I: 7; Total: 20
Faced with large volumes of licensing deals and other contracts, the biotech group’s legal operations team designed bespoke new systems to manage the businesses’s contracts and continuing legal matters better.
Ilunion
O: 6; L: 7; I: 7; Total: 20
The legal team at Ilunion group, whose businesses include a hotel chain, security and call centres, led a training initiative called “A tu lado” (“By your side”), designed to familiarise the relevant staff across the business with contract automation tools that have since been made available for self-service.
Cepsa
O: 6; L: 7; I: 6; Total: 19
As Spain’s second biggest oil group shifts its activities towards renewable power, the central legal team has shrunk in order to disperse more lawyers directly into the company’s business lines.
Nationwide Building Society
O: 6; L: 7; I: 6; Total: 19
Since 2022, the legal department at the building society has improved its processes. These changes have freed up its lawyers to do more valuable work such as supporting Nationwide’s venture fund, NBS Ventures.
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